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This page describes how this website manage the processing of personal data of users who browse it. This information only applies to the website of Flos S.p.A. and does not concern any other websites that may be visited by users via external links. Following the consultation of this website, data relating to identified or identifiable individuals can be processed. This information is also based on the Recommendation no. 2/2001, which was adopted on 17 May 2001 by the European Data Protection Authorities, within the Working Party set up under Article 29 of European Directive 95/46 / EC, in order to lay down minimum requirements for the collection of online personal data, especially with regard to arrangements, timing and contents of the information to be provided by data controllers to users, visiting web pages for whatever purpose.



Navigation Data, Personal Data and Registration
This website acquire personal data as part of its standard functioning whose transmission is an inherent feature of internet communication protocols. Such information is not collected to be related to identified data subjects. However it might allow user’s identification after being processed and matched with data held by third parties. This data category includes IP addresses or domain names of the computers used by any user connecting with this web, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, the file size obtained as response, a numerical code indicating the status of the response provided by the web server (e.g. successfully performed, error, etc.) and other parameters related to the user’s operating system and computer environment. This data is only used to extract anonymous statistical information on the website use as well as to check its correct functioning. The data might be used to determine the liability in case of computer crimes, committed against the website, or requests from the authorities.

Data provided voluntarily by users
Sending e-mail messages by the users to the mentioned addresses on this website entails the subsequent acquisition of the sender’s e-mail address which is necessary in order to reply to any request as well as any additional personal data contained in the e-mail. Specific summary information notices will be progressively shown or displayed on website pages that are used for providing services on demand.



The personal data provided by users will be used:


In relation to the purposes abovementioned, personal data may be communicated to authorized retailers, Flos commercial partners and other Flos Group European companies and to suppliers for the maintenance of this web-site. Registration is permitted for those who make it explicitly by filling in the form on the site page, specifically dedicated to this service, and by authorizing Flos S.p.A. to process personal data. The newsletter is sent by e-mail to those who explicitly complete the form on the site page, specifically dedicated to this service, and by authorizing Flos S.p.A. to process personal data. Data related to registration, the use of newsletters and the online shop (the “Services”) can also be communicated to companies that allow Flos to provide such Services. These companies:

The data communication will be in strict accordance with the legislation in force.

By joining the website Services, the user acknowledges that Flos can obtain the following information through the data analysis carried out by the service provider:

Refusal to provide data entails the impossibility of obtaining the provision of services offered by the site.

The data controller is FLOS S.p.A. with registered office in Bovezzo (Brescia). Via A. Faini, 2, 25073.

The processing operations related to the web-based services that are available on this website are exclusively carried out at the aforementioned office of Flos S.p.A. by the technical staff in charge of said processing. If necessary, personal data related to the Services can be handled by the abovementioned subject in compliance with this privacy policy.

Personal data is processed with automated tools for no longer than is necessary to achieve the purposes for which it has been collected. Specific security measures are implemented to prevent data loss, unlawful or inappropriate use and access without authorization.

Flos will process the data for the whole time period during which the concerned data subject did not request deletion.

Data subjects are entitled at any time to obtain confirmation of the existence of their personal data and to be informed about the contents and origin of such personal data, verify its accuracy or request such data to be supplemented, updated, rectified. Data subjects have the right to request erasure, limitation of data processing, anonymization or blocking of any data processed in breach of the law, as well as to object in any case, the processing for legitimate reasons.

All requests should be:

– emailed at:
– faxed to +39 0302438.250
– sent by post, at Flos S.p.A., Via A. Faini, 2, 25073 – Bovezzo (Brescia).


Data subjects may ask the Data Controller for receiving their personal data provided, in a structured, commonly used and machine-readable format and have the right to transmit those data to another Data Controller.

In order not to receive the newsletter or to cancel the website registration, you will need to click on the cancellation link and follow the instructions or change the preferences in the personal area on
If you have any problems, send an e-mail to:
Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed about the contents and origin, verify its accuracy or request such data be supplemented, updated, rectified (Section 7 of the Protection Code of Personal Data).
Pursuant to the above Section, data subjects have the right to request erasure, limitation of data processing, anonymization or blocking of any data processed in breach of the law, as well as to object in any case, the processing for legitimate reasons.

This site (Site) uses cookies, including third parties cookies. For the first website visit (on any page), a banner is displayed warning their use with brief information. By continuing to surf the website or closing the banner (or clicking any of its elements), data subjects consent to the use of cookies. The following explains what they are and how to deny all cookies or some among them.
Cookies are short text files that are downloaded in the user’s device while visiting the website, and every subsequent visit allows the website to recognize the user’s device. They have different purposes such as, for example, remembering favorite sites and generally improving the navigation experience. They also help ensuring that online displayed contents are more targeted to users and their interests. Depending on the purpose of use, cookies may be subdivided into technical cookies, profiling cookies, and third-party cookies. Please note that almost all of web browsers are set by default to accept cookies automatically. Visitors / users can still change the default configuration. As stated above, disabling or deleting cookies may, however, preclude the optimal use of some sites or compromise the use of services under authentication.
Many of the cookies used are automatically deleted from the user’s computer’s hard drive at the end of each session (the so-called “session cookie”). On the contrary, there are cookies that remain on the hard drive. They are persistent enough (even a few years) for practical reasons. As a matter of fact, once visited the site for the first time, the system will recognize every subsequent visit that the user has already been on that site and will therefore retrieve requests and user’s favorite data. These cookies will allow the user not to re-enter the password or to fill forms at each new login. As mentioned before, cookies can also be disabled by selecting corresponding parameters in the browser’s specific options. However, it is understood that in this way the user will not be able to take full advantage of certain functions of the site.
In addition, cookies may be of a specific site (used, for example, to know the number of pages visited within the site) or of third parties (generated by other sites to deliver contents on the site you are visiting). This site may use third-party anonymous cookies in order to handle dynamic advertising and advanced advertising delivery. Most popular browsers offer you the possibility to block third-party cookies solely by accepting the site’s own cookies. In addition, some companies that generate cookies on third-party sites allow to disable and / or block only their cookies in an easy and straightforward way, even when they are anonymous or do not entail the registration of personal identification data (such as example, IP address).

How to disable cookies
Most Internet browsers are initially set to accept cookies automatically. The user may modify these settings to block cookies or to warn cookies to be sent to the user’s device. There are several ways to handle cookies. The user can refer to his browser’s help screen to find out how to adjust or change the browser settings. In case of different devices (for example, computers, smartphones, tablets, etc.), the user must make sure each browser on each device is adjusted to reflect its cookie preferences. However, please remember that disabling navigation cookies or functional cookies may cause site malfunctioning and / or limited access to the service we offer. For any third party cookies that may be used by this site, we provide you with links to the site where they may be disabled.
For more information on cookies and to manage your preferences on third-party profiling cookies, please also visit

Technical Cookies
Technical cookies are those whose use does not require the consent of the User. Among these technical cookies, we point out the essential cookies, also called “strictly necessary”, which enable functions without which the site will not be fully utilized. These cookies are used exclusively by Flos S.p.A. and are therefore first-party cookies. They are saved in the user’s computer only during the current browser session. Essential cookies are used, for example, for tracking an item added to the trolley, the currency and language that the user has chosen while browsing or filling out a form. These cookies also facilitate the transition from http to https when you change the page so that the security of the transmitted data is always guaranteed. A cookie of this type is also used to store the user’s decision on using cookies on our website. Essential cookies cannot be disabled using site functions. Within the technical cookies there are also those cookies used to statistically analyze accesses or visits to the site, also called “analytics”, which pursue only statistical purposes (but not marketing or profiling) and collect information in anonymous and aggregated form without the ability to trace the user identification. These essential cookies cannot be disabled using the functions of this website. Generally, these cookies can be disabled and / or deleted completely through the browser settings at any time.


Below, for each technical cookie used in the site, we include the name, purpose of use, and possibly conservation period.






this session cookie is used when the user logs in in such a way that he/she can be recognized when he/she accesses the website’s reserved pages

technical cookie


system cookie necessary to maintain the user session.


technical cookie


this cookie is tracked if a user has accepted or otherwise use of the Website’s different types of cookies


technical cookie

Profiling cookies
Profiling cookies, as defined by the Guarantor, are “aimed to create user profiles and are used to send advertising messages in line with the preferences expressed by the user in the network browsing.” For first-party profiling cookies (created, processed and managed directly, and not by a third party), a notification to the Guarantor is also required.

This site DOES NOT use any first-party profiling cookies.

Third-Party Cookies.
During the navigation on Flos S.p.A. website, the user may also receive site profiling cookies or different web servers (called “third-party cookies”) on his terminal, because of the site may include images, maps, sounds, videos, “social” contents, and specific links to web pages from other domain servers which are different than the one on which the requested page is. In other words, such third-party cookies are set directly by web site managers or other servers different than the site.
These third parties could set up cookies while visiting the site and thus get information about the fact that you have visited a Flos S.p.A. website for the purposes of profiling. Flos S.p.A. uses, for example, aggregate analysis tools for navigation data that improve the websites: Google Analytics, a service from Google Inc. (“Google”). These tools use cookies that are stored on the user’s device in order to allow the website manager to analyze how users use the sites themselves. The information generated by the cookie on the use of websites by the User (including anonymized IP address by extracting some digits) will be transmitted and filed with Google servers. This information is provided to track and examine the use of the website by the User, fill in website activity reports for their operators, and offer other services related to website activities and the use of Internet. In order to protect the users’ confidentiality, Flos S.p.A. applies ‘masking IP’ option, which forces the system to obscure the last 8 digits of the visitor’s IP address before any processing, making the data anonymous.
Users who do not want Google Analytics cookies may prevent them from being stored on their computer through the dedicated “Google Analytics Disconnect Add-Ins” provided by Google at To enable the component that inhibits the user’s information visit system, just install it following the on-screen instructions, close and reopen the browser. By using this website, you consent to the processing of your data by Google for the abovementioned procedures and purposes. For more information about Google Analytics, you can consult Cookies and Analytics and the Google Analytics Privacy Policy. More information about processing these third-party cookies is referred to third-party law, as indicated by the link. If you decide not to authorize third-party cookies, you may only use site functions that do not require such cookies.


Here below, for each third party cookie on the site, we provide the name, purpose, third party name that stores the information and the link related to the third party website.


Google AdWords

Advertising allows you to offer freely google and many of the websites and services you use. We work to ensure that ads are safe, non-intrusive, and as relevant as possible. For example, you will not find pop up ads on google and every year we close the accounts of hundreds of thousands of publishers and advertisers who violate our policies, including malware, ads for counterfeit items, or ads that makes inappropriate use misuse of your personal information.
Type of cookies
Third-Party Cookies
Information privacy
Adwords policy


Adwords remarketing

This information helps us to evaluate the efficiency and performance of a direct adv campaign on the pages of our site. We also use this information to improve the communication message in subsequent campaigns.
Type of cookies
Third-Party Cookies
Information privacy
Adwords policy



We use technologies such as cookies, pixels, and local storage (for example, in the browser or device, similar to a cookie but capable of containing more information) to provide and study a range of products and services. We use these technologies to do things like: making facebook easier and faster; activate functions; store information about you (even in your browser device or cache) and about the use of facebook; display, study and improve advertising; monitor and study the use of your products and services; protect you, other people, and facebook. For example, we can use these tools to know if you are logging in to facebook, helping you to use social plug-in and sharing buttons, or knowing if you interact with your advertising partners or platform.
Type of cookies
Third-Party Cookies
Information privacy
Facebook policy



We use information obtained through limited and anonymous monitoring to improve site content in order to improve navigation paths within the site. This information, for example, helps us understand the number of pages displayed, the search engine source, the keyword used.
Type of cookies
Third-Party Cookies
Information privacy
Analytics policy


Google Maps

These cookies are used by google maps. They do not contain sensitive or personal data.
Type of cookies
Third-Party Cookies
Information privacy
Google policy



Some of our pages use twitter buttons or feeds. Twitter could set cookies for these components.
Type of cookies
Third-Party Cookies
Information privacy
Twitter policy



These cookies allow you to store information such as user logged in, language preference, volume preference, and hd display
Type of cookies
Third-Party Cookies
Information privacy
Vimeo privacy



Some of our pages have incorporated youtube videos. Youtube can set cookies on your computer for these components.
Type of cookies
Third-Party Cookies
Information privacy
Google policy


Given that the status of completion of automatic control mechanisms does not make them currently free of errors and malfunctions, it is stated that this document, published on, constitutes the “Privacy Policy” of this site that will be subject to updates.



Conditions for use of the website

By gaining access to, you agree to the following terms and conditions. These terms and conditions may be updated and/or modified at any time by Flos S.p.A., without notice.

Copyright, its contents, the trademarks and logos, text, images and graphics, software, sounds and databases, their format and the way in which they are presented, published or reproduced, are the exclusive property of (or granted by third parties to) Flos S.p.A. and are protected by Italian and international legislation, with particular reference to the legislation on industrial property rights and copyrights. The website may be consulted for information and advertising purposes only.
Any use of the website other than those described above, including the reproduction and copying, in whole or in part, distribution, publication, the modification or processing thereof in any way whatsoever, and reverse engineering, will be regarded as illegal and will lead to prosecution.

Legal Information
Flos S.p.A. accepts no liability whatsoever for any inaccuracies in the information contained in, and is therefore unable to provide any guarantees in this regard.
Flos S.p.A. is unable to guarantee the continuous updating of the information contained in
Flos S.p.A. therefore declines all and any liability for direct or indirect damages of any kind that might be sustained by third parties in respect of and the news and information contained therein.
Flos S.p.A reserves the right to make changes to or remove the data and information contained in at any time, without notice.
Any links to other sites are provided solely for the user’s convenience. We are unable to offer any guarantee whatsoever in respect of such sites or their contents, for which we expressly deny all liability.

Cookies makes use of cookies, which are small data items inserted in the hard disc of a computer solely when authorisation to do so is received. Nearly all web browsers are set up to accept cookies automatically. uses both permanent cookies (which continue to be memorised in the user’s hard disc until their expiry) and those of a session nature (which are not permanently memorised in the user’s computer). Permanent cookies are only used to enable the user to gain easy and customised access to and the services requiring authentication. Session cookies are used to transmit the session identification data required for the safe and efficient use of and to avoid the use of other identity check methods which could potentially cause risks to user confidentiality. It is not possible to use cookies of this kind to acquire the user’s personal identity data.

Social Network
“ may contain social network plug-ins (referred to below as SN). These plug-ins may take the form of such buttons as ‘like’, ‘I like this’, and similar. If you go to one of our web pages which contain a plug-in of this kind, the web browser will connect to the SN servers directly and the plug-in will be displayed on the screen through the browser connection. The plug-in informs the SN server of the pages that the user has viewed. If a SN user goes to the web page while connected to his/her account, the information in question will be linked to the account of the SN concerned. The information will also be linked to the account of the SN concerned if the plug-in functions are used (by clicking on the ‘I like this’ button or posting a comment, for example). Further information on the collection and use of data by the SN, and the rights and methods available to protect the privacy of the user in relation thereto, may be found in the data protection sections of each SN. If the user does not wish to link his/her use of our web pages to his/her SN account, he/she should leave the SN before gaining access to such pages”.



1. Data processing purposes and methods
Flos S.p.A. informs the users of its website that their personal data shall be used solely to provide them with information on our company, distribution network, products and news, and to carry out direct marketing, market and other research activities with a view to improving our products and services. The personal data may be collected electronically or in hard copy format, will be protected by appropriate, updated safety systems and will be stored in a safe and controlled place, in accordance with the provisions of Italian legislative decree 196/2003.
The supply of the data is purely optional. However, if the user does not supply his/her personal data, Flos S.p.A. will be unable to supply the services and information specified above.

2. Parties or categories of party to which the personal data may be passed on, or which might come into possession of the data in their position as processing operators or data distributors
The personal data passed on by the user will be used by Flos S.p.A., its employees and collaborators, branches and subsidiary or affiliated companies, in Italy and abroad, solely with a view to providing the services for which they were obtained. The personal data may also be passed on to electronic communication service providers, centralised information systems managers, mailing companies, research organisations, the professionals advisors and consultants of Flos SpA, and non-profit associations or foundations.


3. Rights of the interested parties. Identity of the data controller and its representative, where applicable. How to consult the updated list of data processors.
The data controller and processor is Flos S.p.A., with head office at Via Angelo Faini 2, Bovezzo (BS), Italy, which may be contacted in writing with a view to exercising the rights laid down in article 7 of Italian legislative decree 196/2003, as follows:

Right to Access Personal Data and Other Rights

1. The party concerned has the right to obtain confirmation as to whether or not his/her personal data exists, whether recorded or otherwise, and to receive copies of such data in an intelligible form.
2. The party concerned has the right to be informed of:
a) the source of the personal data;
b) the purposes and methods of the processing;
c) the logic applied to the processing, if this takes place electronically;
d) the identity of the data controller, data processors and designated representative under the terms of Section 5(2);
e) the organisations or categories of organisation to which the personal data may be passed on and which may come into possession of said data in their capacity as designated representative(s) within the country concerned, data processor(s) or person(s) in charge of the processing operations.
3. The party concerned has the right to:
a) the updating, correction or addition to the data;
b) the deletion, conversion to anonymous form or removal of data processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the organisations to which the data is passed on or distributed are informed of the operations referred to in points a) and b) above, and the contents thereof, unless this should be impossible or requires the deployment of resources which are clearly disproportionate in respect of the right to be protected.
4. The party concerned has the right to object, in whole or in part, to the following:
a) the processing of his/her personal data, even if such data are of relevance to the purpose for which they were obtained, when there are legitimate grounds to do so;
b) the processing of his/her personal data for advertising or direct sales purposes or with a view to carrying out market or commercial communication surveys.